Certify Releases SpendSmart Report for Q2, 2013

Certify Releases SpendSmart Report for Q2, 2013
Starbucks, Marriott, Delta and Avis hold the top spots for business expenses, yet employees love Jimmy John’s, Westin and Southwest Airlines the most, according to latest report on T&E spending trends.
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Tim Wheatcroft
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PORTLAND, MAINE, July 15, 2013– Leading cloud-based travel and expense management software provider Certify announced the results of its latest business spending report, covering the second quarter of 2013. Top-expensed vendors for the quarter include Starbucks, McDonald’s, Subway, Marriott, Hampton Inn, Avis, Delta and United. Top-rated vendors (by business travelers) include Jimmy John’s, Chipotle, Avis, National Car Rental, Westin, Residence Inn, Southwest Airlines and Alaska Airlines. Regional up-and-comers include Square Inc. and Uber Technologies (San Francisco), Freshens (Atlanta), Au Bon Pain (Boston), Trimana Express (L.A.) and Zip Car (Chicago).

The quarterly Certify SpendSmart™ Report analyzes vendors, expense amounts and satisfaction rating data on business expenses collected directly from end users. Certify SpendSmart reports on millions of receipts and expenses, delivering valuable insights to Certify clients and the business travel and expense industry at large. Certify has been tracking corporate travel and expense data since 2009 and uniquely offers integrated travel booking, travel and expense management and reimbursement in one system.

The SpendSmart report shows that Starbucks again dominated breakfast with 16.1% of expenses and averaging $7.94 per receipt. At lunch, Subway also again claims the top spot in with 3.12% of all lunch expenses, averaging $11.74 per receipt. Yet McDonald’s lost its former top dinner spot to airport restaurant company HMS Host, which had 1.59% of receipts for an average of $21.36.

“Despite a few shifts, our latest report indicates how entrenched the top spots are in each category and how difficult it is for vendors to grab market share from each other in a highly-competitive environment for business dollars,” says Robert Neveu, CEO of Certify. “The SpendSmart Report is a valuable barometer of not only the most-expensed vendors but also which ones are delivering the highest customer satisfaction levels, so that finance departments can help guide their employees on both cost and value in T&E spending.”

Category Highlights:

Most-Expensed Restaurants:

Starbucks: 5.02% of expenses, averaging $9.23
McDonalds’s: 2.84%, averaging $7.79
Subway: 1.82%, averaging $13.70
HMS Host: 1.54%, averaging $15.44 [moved up from #5 spot in Q1]
Panera Bread: 1.44%, averaging $35.66

Most-Expensed Hotels

Marriott: 9.41% of expenses, averaging $231.84
Hampton Inn: 6.87%, averaging $203.05
Courtyard by Marriott: 5.96%, averaging $168.92
Holiday Inn: 4.61%, averaging $157.38
Hilton: 4.37%, averaging $177.82

Most Expensed Airlines

Delta: 21.23% of expenses, averaging $374.72
United: 13.34%, averaging $420.08
Southwest: 9.18%, averaging $292.11
American: 9.14%, averaging $371.88
US Airways: 8.7%, averaging $272.76

Most Expensed Car-Rental Services

Avis: 17.06% of expenses, averaging $171.44
National: 15.2%, averaging $173.63
Hertz: 13.97%, averaging $230.05
Enterprise 10.26%, averaging $200.84
Budget 4.14%, averaging $180.65

Regional Highlights:

Freshens takes the #5 spot among Atlanta restaurants with 1.24% of receipts. Goldberg’s Bagel Company & Deli takes the #6 spot in Atlanta restaurants with .75% of receipts.

In Boston, Starbucks beats out Dunkin’ Donuts with 9.27% of all meals compared to Dunkin’ Donuts at 3.72%. Au Bon Pain moves into third place for most-expensed meal vendor with 2.13% of meals.

Zip Car maintains the #6 rental car company spot, increas¬ing to 5.79% from 4.6% in Q1, easily beating Budget Rent A Car.

Starbucks takes the top spot by a wide mar¬gin, with 7.56% of meals expensed over McDonald’s at 2.78%.

Los Angeles
Boingo Wireless continues to impress, again claiming the #2 spot among general expenses with 3.64% of receipts. Trimana Express takes the #6 spot in most-expensed restaurants with 1.32% of receipts.

New York
Starbucks and Seamless, Inc. take the #1 and the #2 spots for meals in New York with 6.91% and 4.87% of receipts, respectively. McDonald’s, Subway and Dunkin Donuts combine to achieve a mere 2.18% of all meals expensed.

San Francisco
Square Inc. grows to 11.89% of general expenses in San Francisco, demonstrating the pervasiveness of its service. Uber Technologies continues to change the rental car space, claiming 2.59% of general expenses in San Francisco.

About Certify
Certify is the leading online spend management solution for companies of all sizes. Organizations worldwide book travel, complete expense reports, and digitize the procure-to-pay process quickly and easily using Certify cloud and mobile applications. For more information about Certify, please call 1-207-773-6100 or visit www.certify.com.
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