Certify SpendSmart™ Report Q2 2013

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Certify SpendSmart™ Report

How business travelers are spending the corporate dime while on the road

The Certify SpendSmart™ quarterly report analyzes Certify's most recent business expense and vendor ratings data to provide valuable insights to Certify clients and the corporate T&E industry at large.

Second Quarter, 2013

April 1, 2013 - June 30, 2013

Restaurant Summary

The restaurant summary is a snapshot of all meal expenses including breakfast, lunch and dinner. This data indicates which vendor is most frequently expensed, the average expense amount and the average satisfaction rating.

Most Expensed Restaurants

Vendor Name Expense Percentage* Average Amount
Starbucks (NASDAQ: SBUX) 5.02% $9.23
McDonald's (NYSE: MCD) 2.84% $7.79
Subway 1.82% $13.70
HMS Host 1.54% $15.44
Panera Bread (NASDAQ: PNRA) 1.44% $35.66
Dunkin' Donuts (NASDAQ: DNKN) 1.13% $10.73
Wendy's (NASDAQ: WEN) 0.80% $8.96
Chick-Fil-A 0.75% $26.47
Applebee's 0.73% $30.73
Burger King (NYSE: BK) 0.68% $8.53
Miscellaneous* 81.04% NA
*Expense Percentage represents the number of expenses divided by the total number of expenses for the expense type.
*Miscellaneous is compiled of all remaining restaurants expensed with a total expensed percentage less than 0.69%.

Top Rated Restaurants

Vendor Name Average Rating*
Jimmy John's 4.4
Chipotle (NYSE: CMG) 4.3
Panera Bread 4.2
Chick-Fil-A 4.2
Dunkin' Donuts 4.0
Olive Garden (NASDAQ: DRI) 4.0
Pizza Hut 4.0
Starbucks 3.9
Cracker Barrel (NASDAQ: CBRL) 3.9
Ruby Tuesday (NYSE: RT) 3.9
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

Most Expensed Restaurant by Meal

Breakfast Starbucks 16.11%
Lunch Subway 3.12%
Dinner McDonald's 1.59%

Lodging Summary

The lodging summary is a snapshot of all lodging expenses. This data indicates which vendor is most frequently expensed, the average amount per expense and the average satisfaction rating.

Most Expensed Hotel

Vendor Name Expense Percentage* Average Amount
Marriott (NYSE: MAR) 9.41% $231.84
Hampton Inn 6.87% $203.05
Courtyard by Marriott 5.96% $168.92
Holiday Inn (NYSE: IHG) 4.61% $157.38
Hilton (NYSE: HLT) 4.37% $177.82
DoubleTree 3.31% $180.06
Hilton Garden Inn 3.09% $172.16
Holiday Inn Express 2.86% $195.92
Hyatt (NYSE: H) 2.41% $213.77
Sheraton (NYSE: HOT) 1.76% $218.64
Miscellaneous* 49.85% NA
*Expense Percentage represents the number of expenses divided by the total number of expenses within the expense type.
*Miscellaneous is compiled of all remaining lodging vendors expensed with a total expensed percentage less than 1.70%.

Top Rated Hotels

Vendor Name Average Rating*
Westin Hotels 4.4
Residence Inn 4.4
Courtyard by Marriott 4.3
Hyatt 4.3
Marriott 4.2
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

Rental Car Summary

The rental car summary is a snapshot of all of the rental car expenses. This data indicates which vendor is most frequently expensed, the average amount per expense and the average satisfaction rating.

Most Expensed Rental Car Companies

Vendor Name Expense Percentage* Average Amount
Avis Car Rental (NASDAQ: CAR) 17.06% $171.41
National Car Rental 15.20% $173.63
Hertz (NYSE: HTZ) 13.97% $230.05
Enterprise Rent-A-Car 10.26% $200.84
Budget Car Rental 4.14% $180.65
Miscellaneous* 39.737% NA
*Expense Percentage represents the number of expenses divided by the total number of expenses within the expense type.
*Miscellaneous is compiled of all remaining rental car vendors expensed with a total expensed percentage less than 4%

Top Rated Rental Car Companies

Vendor Name Average Rating*
Avis Car Rental 4.1
National Car Rental 4.1
Hertz 4.0
Enterprise Rent-A-Car 3.5
Budget Car Rental 3.5
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

Airline Summary

The airline summary is a snapshot of all airfare expenses. This data indicates which vendor is most frequently expensed, the average expense amount and the average satisfaction rating.

Most Expensed Airlines

Vendor Name Expense Percentage* Average Amount
Delta (NYSE: DAL) 21.23% $373.72
United Airlines (NYSE: UAL) 13.34% $420.08
Southwest Airlines (NYSE: LUV) 9.18% $292.11
American Airlines (NYSE: AAMRQ) 9.14% $371.88
US Airways (NYSE: LCC) 8.70% $272.76
Miscellaneous* 38.41% NA
*Expense Percentage represents the number of expenses divided by the total number of expenses within the expense type.
*Miscellaneous is compiled of all remaining air line vendors expensed with a total expensed percentage less than 1%

Top Rated Airlines

Vendor Name Average Rating*
Southwest Airlines 4.5
Alaska Airlines (NYSE: LK) 4.2
Delta 3.9
American Airlines 3.8
United Airlines 3.6
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

Regional Highlights

Atlanta

Freshens takes #5 spot among Atlanta restaurants with 1.24% of receipts.

Goldberg's Bagel Company & Deli takes #6 spot in Atlanta restaurants with .75% of receipts.

Boston

In Boston, Starbucks beats out Dunkin’ Donuts with 9.27% of all meals compared to Dunkin’ Donuts 3.72%.

Au Bon Pain moves into third place for most expensed meal vendor with 2.13% of meals.

Chicago

Zip Car maintains #6 rental car company spot, increasing to 5.79% from 4.6% in Q1, easily beating Budget Rent-A-Car.

Dallas

Starbucks takes the number one spot by a wide margin, with 7.56% of meals expenses over McDonald’s at 2.78%.

Los Angeles

Boingo Wireless continues to impress, again claiming the number two spot among general expenses with 3.64% of receipts.

Trimana Express takes #6 spot in most expensed restaurants in Los Angeles, with 1.32% of receipts.

New York

Starbucks and Seamless, Inc. take the number one and the number two spots for meals expenses in New York with 6.91% and 4.87%, respectively.

New York demonstrates culinary variety as McDonald’s, Subway and Dunkin Donuts combine to achieve a mere 2.18% of meals expenses.

San Francisco

Square Inc. grows to 11.89% of general expenses in San Francisco, demonstrating the pervasiveness of its service.

Uber Technologies continues to change the rental car space, claiming 2.59% of general expenses in San Francisco.

About This Report: The Certify SpendSmart™ Report provides a quarterly snapshot of the current spend trends of business travelers in North America with all data compiled from actual expense data from submitted expense reports.

For all media inquires please contact Kevin Wolf of TGPR, kevin@tgprllc.com or (650) 327-1641.

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