SpendSmart™ Report

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Certify SpendSmart™ Report

How business travelers are spending the corporate dime while on the road

The Certify SpendSmart™ quarterly report analyzes Certify's most recent business expense and vendor ratings data to provide valuable insights to Certify clients and the corporate T&E industry at large.

Fourth Quarter, 2015

October 1, 2015 - December 31, 2015

Restaurant Summary

The restaurant summary is a snapshot of all meal expenses including breakfast, lunch and dinner. This data indicates which vendor is most frequently expensed, the average expense amount and the average satisfaction rating.

Most Expensed Restaurants

Vendor Name Expense Percentage* Average Amount
Starbucks (NASDAQ: SBUX) 5.17% $11.06
McDonald's (NYSE: MCD) 2.84% $9.51
Panera Bread (NASDAQ: PNRA) 1.62% $37.79
Subway 1.49% $18.37
Dunkin' Donuts (NASDAQ: DNKN) 1.34% $12.58
HMS Host 1.20% $17.58
Chick-Fil-A 1.00% $24.94
Wendy's (NASDAQ: WEN) 0.69% $9.82
Burger King (NYSE: BK) 0.68% $9.77
Jimmy John's 0.60% $39.18
*Expense Percentage represents the number of expenses divided by the total number of expenses for the expense type.

Top Rated Restaurants

Vendor Name Average Rating*
Chick-Fil-A 4.5
Chipotle (NYSE: CMG) 4.3
Starbucks 4.2
Panera Bread 4.2
Jimmy John's 4.1
Pizza Hut 4.1
Dunkin' Donuts 4.0
Cracker Barrel 4.0
Outback Steak House 4.0
Buffalo Wild Wings 3.9
Olive Garden (NASDAQ: DRI) 3.9
Chili's 3.8
Subway3.6
HMS Host3.6
Wendy's3.6
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

Most Expensed Restaurant by Meal

Breakfast Starbucks 15.76%
Lunch McDonalds 3.46%
Dinner McDonald's 1.78%

Lodging Summary

The lodging summary is a snapshot of all lodging expenses. This data indicates which vendor is most frequently expensed, the average amount per expense and the average satisfaction rating.

Most Expensed Hotel

Vendor Name Expense Percentage* Average Amount
Marriott (NYSE: MAR) 9.39% $241.46
Hampton Inn 8.82% $223.33
Courtyard by Marriott 7.13% $166.54
Hilton Garden Inn 4.38% $204.95
Holiday Inn Express 4.24% $235.75
Hilton (NYSE: HLT) 3.91% $226.42
DoubleTree 3.61% $208.35
Holiday Inn (NYSE: IHG) 3.59% $180.96
Hyatt (NYSE: H) 2.57% $246.92
Fairfield Inn 2.17% $220.95
Sheraton 1.71% $238.89
Comfort Inn 1.57% $173.73
Embassy Suites 1.39% $278.37
Residence Inn 1.25% $322.46
Best Western 1.11% $203.76
*Expense Percentage represents the number of expenses divided by the total number of expenses within the expense type.

Top Rated Hotels

Vendor Name Average Rating*
Marriott 4.3
Westin Hotels 4.3
Hyatt 4.2
Hampton Inn 4.1
Courtyard by Marriott 4.1
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

Rental Car Summary

The rental car summary is a snapshot of all of the rental car expenses. This data indicates which vendor is most frequently expensed, the average amount per expense and the average satisfaction rating.

Most Expensed Rental Car Companies

Vendor Name Expense Percentage* Average Amount
National Car Rental 24.55% $177.45
Enterprise Rent-A-Car 16.22% $170.00
Hertz (NYSE: HTZ) 15.90% $189.71
Avis Car Rental (NASDAQ: CAR) 14.36% $178.90
Budget Car Rental 4.22% $179.76
*Expense Percentage represents the number of expenses divided by the total number of expenses within the expense type.

Top Rated Rental Car Companies

Vendor Name Average Rating*
Enterprise Rent-A-Car 4.3
National Car Rental 4.2
Avis Car Rental 4.0
Hertz 3.9
Budget Car Rental 3.9
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

Airline Summary

The airline summary is a snapshot of all airfare expenses. This data indicates which vendor is most frequently expensed, the average expense amount and the average satisfaction rating.

Most Expensed Airlines

Vendor Name Expense Percentage* Average Amount
Delta (NYSE: DAL) 20.02% $412.13
American Airlines (NYSE: AAMRQ) 17.13% $327.59
United Airlines (NYSE: UAL) 14.34% $386.24
Southwest Airlines (NYSE: LUV) 11.08% $288.27
US Airways (NYSE: LCC) 2.29% $256.78
*Expense Percentage represents the number of expenses divided by the total number of expenses within the expense type.

Top Rated Airlines

Vendor Name Average Rating*
Jetblue 4.5
Southwest Airlines 4.4
Alaska Airlines 4.4
Delta 4.1
United Airlines 3.8
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

About This Report: The Certify SpendSmart™ Report provides a quarterly snapshot of the current spend trends of business travelers in North America with all data compiled from actual expense data from submitted expense reports.

For all media inquires please contact Kevin Wolf of TGPR, kevin@tgprllc.com or (650) 327-1641.

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