Certify SpendSmart™ Report Q1 2014

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Certify SpendSmart™ Report

How business travelers are spending the corporate dime while on the road

The Certify SpendSmart™ quarterly report analyzes the most recent business expense transactions and vendor ratings data to provide valuable insights to Certify clients and the corporate T&E industry at large.

First Quarter, 2014

January 1, 2014 - March 31, 2014

Restaurant Summary

The restaurant summary is a snapshot of all meal expenses including breakfast, lunch and dinner. This data indicates which vendor is most frequently expensed, the average expense amount and the average satisfaction rating.

Most Expensed Restaurants

Vendor Name Expense Percentage* Average Amount
Starbucks (NASDAQ: SBUX) 5.26% $10.68
McDonald's (NYSE: MCD) 2.76% $7.94
Panera Bread (NASDAQ: PNRA) 1.79% $39.59
Subway 1.72% $15.26
Dunkin' Donuts (NASDAQ: DNKN) 1.33% $11.28
HMS Host 1.13% $16.12
Chick-Fil-A 0.85% $24.37
Wendy's (NASDAQ: WEN) 0.70% $8.96
Burger King (NYSE: BK) 0.66% $8.85
Applebee's 0.63% $33.65
Miscellaneous* 80.8% NA
*Expense Percentage represents the number of expenses divided by the total number of expenses for the expense type.
*Miscellaneous is compiled of all remaining restaurants expensed with a total expensed percentage less than 0.69%.

Top Rated Restaurants

Vendor Name Average Rating*
Jimmy John's 4.5
Chick-Fil-A 4.4
Panera Bread 4.3
Jason's Deli 4.3
Chipotle (NYSE: CMG) 4.2
Cracker Barrel (NASDAQ: CBRL) 4.1
Starbucks 4.0
Buffalo Wild Wings 4.0
Dunkin' Donuts 3.9
Olive Garden (NASDAQ: DRI) 3.9
Outback Steakhouse 3.8
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

Most Expensed Restaurant by Meal

Breakfast Starbucks 12.90%
Lunch McDonald's 3.27%
Dinner McDonald's 1.72%

Lodging Summary

The lodging summary is a snapshot of all lodging expenses. This data indicates which vendor is most frequently expensed, the average amount per expense and the average satisfaction rating.

Most Expensed Hotel

Vendor Name Expense Percentage* Average Amount
Marriott (NYSE: MAR) 9.05% $217.65
Hampton Inn 7.42% $190.67
Courtyard by Marriott 6.50% $156.72
Hilton (NYSE: HLT) 4.87% $216.42
Holiday Inn (NYSE: IHG) 4.87% $216.42
DoubleTree 3.90% $165.94
Hilton Garden Inn 3.45% $178.12
Holiday Inn Express 3.41% $195.52
Hyatt (NYSE: H) 2.65% $170.36
Sheraton 1.70% $212.17
Miscellaneous* 52.88% NA
*Expense Percentage represents the number of expenses divided by the total number of expenses within the expense type.
*Miscellaneous is compiled of all remaining lodging vendors expensed with a total expensed percentage less than 1.70%.

Top Rated Hotels

Vendor Name Average Rating*
Residence Inn 4.2
Westin Hotels 4.1
Marriott 4.1
Courtyard by Marriott 4.0
Embassy Suites 4.0
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

Rental Car Summary

The rental car summary is a snapshot of all of the rental car expenses. This data indicates which vendor is most frequently expensed, the average amount per expense and the average satisfaction rating.

Most Expensed Rental Car Companies

Vendor Name Expense Percentage* Average Amount
National Car Rental 19.64% $180.06
Avis Car Rental (NASDAQ: CAR) 15.07% $175.76
Hertz (NYSE: HTZ) 14.83% $232.61
Enterprise Rent-A-Car 13.50% $170.28
Budget Car Rental 4.59% $206.33
Miscellaneous* 32.37% NA
*Expense Percentage represents the number of expenses divided by the total number of expenses within the expense type.
*Miscellaneous is compiled of all remaining rental car vendors expensed with a total expensed percentage less than 4%.

Top Rated Rental Car Companies

Vendor Name Average Rating*
National Car Rental 4.1
Avis Car Rental 4.0
Enterprise Rent-A-Car 4.0
Hertz 3.9
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

Airline Summary

The airline summary is a snapshot of all airfare expenses. This data indicates which vendor is most frequently expensed, the average expense amount and the average satisfaction rating.

Most Expensed Airlines

Vendor Name Expense Percentage* Average Amount
Delta (NYSE: DAL) 20.69% $408.87
United Airlines (NYSE: UAL) 14.08% $420.62
Southwest Airlines (NYSE: LUV) 10.99% $281.59
American Airlines (NYSE: AAMRQ) 10.40% $379.33
US Airways (NYSE: LCC) 9.77% $286.81
*Expense Percentage represents the number of expenses divided by the total number of expenses within the expense type.
*Miscellaneous is compiled of all remaining air line vendors expensed with a total expensed percentage less than 1%.

Top Rated Airlines

Vendor Name Average Rating*
Alaska Airlines 4.6
Southwest Airlines 4.3
Delta 4.0
American Airlines 3.6
United Airlines 3.5
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

About This Report: The Certify SpendSmart™ Report provides a quarterly snapshot of the current spend trends of business travelers in North America with all data compiled from actual expense data from submitted expense reports.

For all media inquires please contact Kevin Wolf of TGPR, kevin@tgprllc.com or (650) 327-1641.

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