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SpendSmart™ Report: Digital services continued to soar in 2018

SpendSmart™ Report: Digital services continued to soar in 2018

Our newly-released 2018 SpendSmart™ Report highlights how expectations for personalization and convenience are extending far beyond the consumer world, and becoming a necessity for business. Digital service brands Amazon, Uber, and Lyft held three of the top six spots for the most expensed vendors of 2018—where five years ago you’d only recognize a few of those names. Every quarter since 2013, we have tracked T&E spend via the millions of expenses that flow through the Certify system. Once a year, we access the annual data—which in 2018 totaled more than $3.3 billion in business expenses. In the 2018 Year in Review SpendSmart Report which was released today in tandem with the fourth quarter report for 2018, several key trends emerge. As organizations shift from traditional business vendors to digital-first brands, this is changing expectations for companies and their traveling employees. Here are three key points from the reports: 1. Travel and expense continues to chan...
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