Holland Gets Back on Track with a New T&E System

Holland Gets Back on Track with a New T&E System

As one of the leading rail solution engineers in the country, Holland’s main focus was elsewhere from managing expense reports. But with nearly 400 of the company’s more than 600 employees spending a majority of their time on the road, the company was in need of an expense management solution that worked in real-time, and was convenient for the users. While the company had previously signed with expense management provider, Concur, they were disappointed with the customer service experiences, and frequent unfulfilled requests.

Disappointing Service Leads Holland to a Change
Although Holland had previously implemented an expense solution, they found the customer support to be disappointing, and their requests to be unfulfilled. With such a large number of employees traveling all over the country, Holland needed mileage tracking and mapping features, as well as support for per diem flagging, all of which they didn’t receive from Concur. And with such a highly mobile workforce, an increasing number of monthly expense reports, and limited support from their current system, Holland knew it was time for a change.

Simplicity and Support with Certify
In 2011, Holland finally moved away from their incompatible system. After implementing Certify, the company noticed immediate changes, the most important being the responsiveness and level of customer service provided. “They were very willing to meet our needs and every time we had a question or issue, they came back with an answer the same day,” says Amy Hatfield, a billing and AP clerk with the company, “Certify has been so responsive and has always accommodated our requests.”

Certify has helped Holland improve its expense management process in a number of ways, including:
  • Saving their accounting department an average of 6 hours per month
  • Reducing employee reimbursement times by 2 days
  • Increased processing efficiency to be able to process nearly 800 expense reports every month
With over 400 field-based employees currently using Certify, the workflow of the expense reporting process has become streamlined and efficient, start to finish. Holland employees using Certify have benefited from extensive support, which has taken the burden off internal resources. Plus, users, accountants and administrators alike have enjoyed better response times, and more of their requests fulfilled.

With thousands of users and satisfied customers around the globe, Holland is just one example of a company benefiting from expense management software. Check out more Certify customer success stories here.