Your peers in finance will concur; some expense solutions are a nightmare. Slow implementations, hidden fees, lack-luster support, and constant outages are common frustrations that impede successful adoption.
Certify, conversely, believes in a more collaborative approach. We partner with you to create a lasting relationship from the first point of contact and beyond. Doing so lends an informed, meaningful understanding of your organization’s specific needs and goals. As a strategic unit, such bonds help ease the typical expense solution frustrations for everyone—which is our primary motivator behind each support and development choice we make.
Here are three ways we prove that commitment to every customer.
1. Unbeatable Support and Service
Certify offers all users (yes, even your end-users) free 24/5 phone support with our US-based experts—with 11 international numbers for global employees. No battles. No drama. Just expert support from a friendly specialist.
Being available to you isn’t limited to the questions you may have down the road. It’s a difference we want you to experience from your early interactions with our team, throughout implementation and training, and as your organization grows.
Support for that growth builds through consistent, accessible care. Putting that belief into action, we pair every Certify customer with a dedicated Customer Success Manager.
This individual serves as your strategic business partner. They keep a watchful eye over your account and its usage. They also make themselves available to advise on best practices in policies, benchmarking, reporting, and more.
We pride ourselves on making you feel 100% supported 100% of the time. Too often, a solution provider shields itself from incoming customer inquiries and requests for help. It’s like they’re actively trying to make it painful.
That’s not how we like to work.
2. Holistic, Customer-Centric Solutions
The desired effect of our concentration on the customer is a measured reduction in workload and an increased focus on higher-value objectives.
Growing businesses often overcomplicate their legacy systems then have difficulty handling change. This is why some force you pay for version upgrades. Certify doesn’t. Our software exists as a single instance that routinely pushes performance optimizations. As your organization grows, users can be confident they have the most current capabilities and know-how available.
We’re great listeners, too. Certify’s product roadmap has drawn—almost entirely—from enhancements our user community suggests. Thus, our solution suite reflects what users need to be efficient and successful.
That input also circulates to our entire family of solutions at Emburse, strengthening our collective ability to humanize work for customers of any size or type.
3. User Enthusiasm and Industry Standings
Feedback from our users consistently proves we’re doing things the right way. Their expressed satisfaction and trust are found on review services like G2, where we’ve received recognitions that include:
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Most Loved Brand
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Fastest Implementation
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Best Relationship
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Top 50 Finance Products of 2020
Industry insiders, like IDC, have applauded our success by recognizing us as a leader for global travel and expense management.
That leadership extends to industry expertise. Analysts and industry media rely on our SpendSmart™ Reports to chart changes in the landscape. These publications gained notoriety from sources such as Bloomberg Business, Business Travel News, The Economist, and many more.
In short, the core reason to choose Certify is found in our choice to prioritize the personable connections that help drive business forward. Beyond the sense of partnership felt during a support call, using a new feature that simplifies a workflow, or industry recognition for our track record, the most telling answer to Why Certify is because you’ll matter the most here.
If you’re looking to let go of legacy processes for a solution that adapts and grows with you, we’d love to help.