User Support Services

Certify User Support

Rest Assured, Certify Has Your Back

Real people who really know how to use Certify are standing by and ready to take your call. From basic questions to in-depth process discussions, Certify Support has the skills and experience to help your team succeed.

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“I really like Certify’s support. It’s excellent. Both the system for managing support tickets, as well as the diligence of follow-up.”

– CEO, Decision Lens

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Live Agent Support
Live Agent Support

Real people who really know how to use Certify are standing by and ready to take your call. From basic questions to in-depth process discussions, Certify Support has the skills and experience to help your team succeed. Certify Live Support is now available 24/5! That’s 24 hours a day, Monday - Friday.

Email Support
Email Support

Have a question but don’t have time to make a call? Just send our support team an email and your case will be instantly logged. Certify will also provide the fastest possible response to your questions, often with detailed “how to” documents to give you all the answers you need.

Certify Knowledge Base
Support Site Powered by Zendesk

The more support we provide our clients, the more our Knowledge Base grows. Our customer support site offers direct access to our Knowledge Base, ticketing system, and FAQ so Certify users can quickly and easily find support documents and get answers anytime.

Certify Global Support

Supporting more than 60 languages and 140+ currencies

Certify delivers a truly global travel and expense management solution. And to provide the best support for your in-country employees and international travelers, Certify now offers local support phone numbers for some of the world’s most industrious business markets.

Find the global support number nearest you.

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Location Phone Number
United States 1-888-925-0510
United Kingdom +44 (0) 20 3966 5444
Australia (Sydney) +61 2-8355-5410
Singapore +65 3159-0710
Japan (Tokyo) +81 3-4588-8164
New Zealand (Auckland) +64 9-887-1730
Israel +972 72-223-6881
South Africa (Johannesburg) +27 10-500-9196
Netherlands (Amsterdam) +31 20-369-7300
Brazil (Sao Paulo) +55 11-3500-5854
Sweden (Stockholm) +46 8-4030-9918
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To dig deeper and explore your plan options, contact sales for a consultation or a demo.