SpendSmart™ Report

Certify SpendSmart™ Report
How business travelers are spending the corporate dime while on the road
The Certify SpendSmart™ Quarterly Report analyzes Certify's most recent business expense and vendor ratings data to provide valuable insights to Certify clients and the corporate T&E industry at large.
Second Quarter, 2014
April 1, 2014 - June 30, 2014
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View the graphic version of the Second Quarter SpendSmart™ Report

Restaurant Summary

The restaurant summary is a snapshot of all meal expenses including breakfast, lunch and dinner. This data indicates which vendor is most frequently expensed, the average expense amount and the average satisfaction rating.
Most Expensed Restaurants
Vendor Name Expense Percentage* Average Amount
Starbucks (NASDAQ: SBUX) 4.76% $9.99
McDonald's (NYSE: MCD) 2.68% $8.17
Subway 1.67% $16.99
Panera Bread (NASDAQ: PNRA) 1.61% $39.83
HMS Host 1.16% $16.18
Dunkin' Donuts (NASDAQ: DNKN) 1.16% $11.02
Chick-Fil-A 0.79% $22.46
Wendy's (NASDAQ: WEN) 0.71% $9.08
Burger King (NYSE: BK) 0.65% $8.91
Applebee's 0.57% $34.28
Miscellaneous* 84.76% NA
*Expense Percentage represents the number of expenses divided by the total number of expenses for the expense type.
*Miscellaneous is compiled of all remaining restaurants expensed with a total expensed percentage less than 0.69%.
Top Rated Restaurants
Vendor Name Average Rating*
Chick-Fil-A 4.3
Chipotle (NYSE: CMG) 4.2
Dunkin' Donuts 4.1
Olive Garden (NASDAQ: DRI) 4.1
Starbucks 4.0
Panera Bread 4.0
Jimmy John's 4.0
Outback Steakhouse 4.0
Pizza Hut 4.0
Cracker Barrel (NASDAQ: CBRL) 3.9
Ruby Tuesday 3.9
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.
Most Expensed Restaurant by Meal
Breakfast Starbucks 13.09%
Lunch McDonald's 3.13%
Dinner McDonald's 1.68%

Lodging Summary

The lodging summary is a snapshot of all lodging expenses. This data indicates which vendor is most frequently expensed, the average amount per expense and the average satisfaction rating.
Most Expensed Hotel
Vendor Name Expense Percentage* Average Amount
Marriott (NYSE: MAR) 8.66% $240.74
Hampton Inn 7.94% $205.44
Courtyard by Marriott 5.63% $171.08
Hilton (NYSE: HLT) 4.37% $211.94
Holiday Inn (NYSE: IHG) 4.05% $163.04
DoubleTree 3.80% $176.41
Holiday Inn Express 3.42% $204.51
Hilton Garden Inn 3.40% $202.34
Hyatt (NYSE: H) 2.75% $228.07
Sheraton 1.84% $224.23
Miscellaneous* 54.14% NA
*Expense Percentage represents the number of expenses divided by the total number of expenses within the expense type.
*Miscellaneous is compiled of all remaining lodging vendors expensed with a total expensed percentage less than 1.70%.
Top Rated Hotels
Vendor Name Average Rating*
Hyatt 4.3
Marriott 4.2
Hilton 4.1
Westin Hotels 4.1
Hilton Garden Inn 4.0
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

Rental Car Summary

The rental car summary is a snapshot of all of the rental car expenses. This data indicates which vendor is most frequently expensed, the average amount per expense and the average satisfaction rating.
Most Expensed Rental Car Companies
Vendor Name Expense Percentage* Average Amount
National Car Rental 20.45% $180.51
Avis Car Rental (NASDAQ: CAR) 15.48% $177.64
Hertz (NYSE: HTZ) 15.40% $215.24
Enterprise Rent-A-Car 12.49% $186.18
Budget Car Rental 4.45% $196.34
Miscellaneous* 31.73% NA
*Expense Percentage represents the number of expenses divided by the total number of expenses within the expense type.
*Miscellaneous is compiled of all remaining rental car vendors expensed with a total expensed percentage less than 4%.
Top Rated Rental Car Companies
Vendor Name Average Rating*
National Car Rental 4.2
Enterprise Rent-A-Car 4.0
Avis Car Rental 3.9
Hertz 3.6
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

Airline Summary

The airline summary is a snapshot of all airfare expenses. This data indicates which vendor is most frequently expensed, the average expense amount and the average satisfaction rating.
Most Expensed Airlines
Vendor Name Expense Percentage* Average Amount
Delta (NYSE: DAL) 20.51% $419.56
United Airlines (NYSE: UAL) 14.36% $432.01
American Airlines (NYSE: AAMRQ) 10.67% $376.60
Southwest Airlines (NYSE: LUV) 9.56% $314.78
US Airways (NYSE: LCC) 9.41% $300.80
*Expense Percentage represents the number of expenses divided by the total number of expenses within the expense type.
*Miscellaneous is compiled of all remaining air line vendors expensed with a total expensed percentage less than 1%.
Top Rated Airlines
Vendor Name Average Rating*
Southwest Airlines 4.4
Alaska Airlines 4.1
Delta 4.0
American Airlines 3.6
United Airlines 3.5
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.
About This Report: The Certify SpendSmart™ Report provides a quarterly snapshot of the current spend trends of business travelers in North America with all data compiled from actual expense data from submitted expense reports.
For all media inquires please contact Kevin Wolf of TGPR, kevin@tgprllc.com or (650) 327-1641.
Archived SpendSmart™ Reports

Certify SpendSmart™ Report - First Quarter Report, 2014    View Report

Certify SpendSmart™ Report - Fourth Quarter Report, 2013    View Report

Certify SpendSmart™ Report - Third Quarter Report, 2013    View Report

Certify SpendSmart™ Report - Second Quarter Report, 2013    View Report

Certify SpendSmart™ Report - First Quarter Report, 2013    View Report

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