SpendSmart™ Report

Certify SpendSmart™ Report

How business travelers are spending the corporate dime while on the road

The Certify SpendSmart™ quarterly report analyzes the most recent business expense transactions and vendor ratings data to provide valuable insights to Certify clients and the corporate T&E industry at large.

Third Quarter, 2018

July 1, 2018 - September 30, 2018

Most Expensed Vendors Summary

Data shows which vendors are most frequently expensed across business travel and expense categories, with average cost per transaction. We also include an historical comparison of leading vendors year-over-year from Q3 2016-2018.

Most Expensed Vendors Overall

Vendor Expense Percentage* Average Cost
Uber 10.67% $26.51
Starbucks 4.08% $12.67
Amazon 4.05% $110.32
Delta 3.58% $447.97
American Airlines 3.36% $344.22
Lyft 3.01% $23.51
United Airlines 2.81% $409.90
Walmart 2.76% $55.95
Shell 2.61% $37.55
McDonald's 2.19% $9.51

Year-over-year Comparison

Vendor 2016 Expense Percentage* Average Cost
Uber 5.93% $25.25
American Airlines 3.98% $312.37
Delta 3.97% $432.85
Starbucks 3.95% $10.70
Amazon 3.18% $106.29
Shell 2.79% $28.49
United Airlines 2.72% $397.23
McDonald's 2.62% $8.64
Walmart 2.47% $59.67
Southwest Airlines 2.30% $295.02
Vendor 2017 Expense Percentage* Average Cost
Uber 8.74% $23.95
Starbucks 4.06% $12.20
Delta 3.77% $419.47
Amazon 3.60% $114.66
American Airlines 3.51% $333.44
Southwest Airlines 2.76% $277.23
Walmart 2.75% $56.36
Shell 2.63% $30.84
United Airlines 2.54% $393.10
McDonald's 2.48% $9.19
*Expense percentage represents the number of expenses divided by the total number of expenses across all categories.

Restaurant Summary

The restaurant summary is a snapshot of all meal expenses including breakfast, lunch and dinner. This data indicates which vendor is most frequently expensed, the average expense amount and the average satisfaction rating.

Most Expensed Restaurants

Vendor Expense Percentage* Average Amount
Starbucks 5.23% $12.67
McDonald's 2.81% $9.51
Panera Bread 1.66% $49.33
Chick-Fil-A 1.61% $26.92
Subway 1.41% $18.59
Dunkin' Donuts 1.36% $13.77
Burger King 0.71% $10.05
Chipotle 0.71% $24.31
Jimmy John's 0.71% $39.47
Wendy's 0.68% $11.08
*Expense Percentage represents the number of expenses divided by the total number of expenses for the expense type.

Top Rated Restaurants

Vendor Average Rating*
Chick-Fil-A 4.6
Jimmy John's 4.4
Panera Bread 4.4
Outback Steakhouse 4.3
Starbucks 4.3
Texas Roadhouse 4.3
Chipotle 4.2
Dunkin' Donuts 4.2
Cracker Barrel 4.1
Buffalo Wild Wings 4.0
Chili's 4.0
Olive Garden 4.0
Panda Express 4.0
Pizza Hut 4.0
Subway 3.9
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

Most Expensed Restaurant by Meal

Breakfast Starbucks $9.30
Lunch McDonald's $9.13
Dinner McDonald's $8.93
*Meal percentage represents the total number of expenses for the vendor divided by total expenses for the expense type (Meal-Breakfast, Meal-Lunch, Meal-Dinner).

Lodging Summary

The lodging summary is a snapshot of all lodging expenses. This data indicates which vendor is most frequently expensed, the average amount per expense and the average satisfaction rating.

Most Expensed Hotel

Vendor Expense Percentage* Average Amount
Hampton Inn 9.46% $258.80
Marriott 8.08% $291.69
Courtyard by Marriott 7.39% $199.49
Holiday Inn Express 4.92% $255.75
Hilton Garden Inn 4.78% $239.95
Hilton 4.26% $282.72
Holiday Inn 3.50% $221.42
DoubleTree 3.32% $240.66
Fairfield Inn 2.89% $248.92
Hyatt 2.35% $395.20
*Expense Percentage represents the number of expenses divided by the total number of expenses within the expense type.

Top Rated Hotels

Vendor Average Rating*
Embassy Suites 4.5
Hyatt 4.4
Marriott 4.4
Westin Hotels 4.4
Hilton 4.3
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

Airline Summary

The airline summary is a snapshot of all airfare expenses. This data indicates which vendor is most frequently expensed, the average expense amount and the average satisfaction rating.

Most Expensed Airlines

Vendor Expense Percentage* Average Amount
Delta 19.67% $447.97
American Airlines 18.51% $344.22
United Airlines 15.43% $409.90
Southwest Airlines 11.22% $296.66
Alaska Airlines 2.00% $283.32
*Expense Percentage represents the number of expenses divided by the total number of expenses within the expense type.

Top Rated Airlines

Vendor Average Rating*
JetBlue 4.6
Alaska Airlines 4.5
Southwest Airlines 4.5
Delta 4.4
American Airlines 4.1
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

About This Report: The Certify SpendSmart™ Report provides a quarterly snapshot of the current spend trends of business travelers in North America with all data compiled from actual expense data from submitted expense reports.

For all media inquires please contact Kevin Wolf of TGPR, kevin@tgprllc.com or (650) 327-1641.

Archived SpendSmart™ Reports

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  • Certify SpendSmart™ Report - Fourth Quarter Report, 2015 View Report
  • Certify SpendSmart™ Report - Third Quarter Report, 2015 View Report
  • Certify SpendSmart™ Report - Second Quarter Report, 2015 View Report
  • Certify SpendSmart™ Report - First Quarter Report, 2015 View Report
  • Certify SpendSmart™ Report - Fourth Quarter Report, 2014 View Report
  • Certify SpendSmart™ Report - Third Quarter Report, 2014 View Report
  • Certify SpendSmart™ Report - Second Quarter Report, 2014 View Report
  • Certify SpendSmart™ Report - First Quarter Report, 2014 View Report
  • Certify SpendSmart™ Report - Fourth Quarter Report, 2013 View Report
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