SpendSmart™ Report

Certify SpendSmart™ Report

How business travelers are spending the corporate dime while on the road

The Certify SpendSmart™ Quarterly Report analyzes Certify's most recent business expense and vendor ratings data to provide valuable insights to Certify clients and the corporate T&E industry at large.

First Quarter, 2015

January 1, 2015 - March 31, 2015

Restaurant Summary

The restaurant summary is a snapshot of all meal expenses including breakfast, lunch and dinner. This data indicates which vendor is most frequently expensed, the average expense amount and the average satisfaction rating.

Most Expensed Restaurants

Vendor Name Expense Percentage* Average Amount
Starbucks (NASDAQ: SBUX) 5.32% $12.22
McDonald's (NYSE: MCD) 2.56% $7.91
Panera Bread (NASDAQ: PNRA) 1.81% $41.35
Subway 1.55% $18.81
Dunkin' Donuts (NASDAQ: DNKN) 1.47% $12.37
HMS Host 1.08% $17.76
Chick-Fil-A 0.94% $22.61
Wendy's (NASDAQ: WEN) 0.65% $9.58
Jimmy John's 0.57% $39.64
Burger King (NYSE: BK) 0.57% $8.88
*Expense Percentage represents the number of expenses divided by the total number of expenses for the expense type.

Top Rated Restaurants

Vendor Name Average Rating*
Chick-Fil-A 4.4
Chipotle (NYSE: CMG) 4.3
Panera Bread 4.2
Starbucks 4.2
Dunkin' Donuts 4.1
Cracker Barrel (NASDAQ: CBRL) 4.0
Pizza Hut 4.0
Buffalo Wild Wings 3.9
Jimmy John's 3.9
Olive Garden (NASDAQ: DRI) 3.9
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

Most Expensed Restaurant by Meal

Breakfast Starbucks 13.74%
Lunch Subway 3.12%
Dinner McDonald's 1.40%

Lodging Summary

The lodging summary is a snapshot of all lodging expenses. This data indicates which vendor is most frequently expensed, the average amount per expense and the average satisfaction rating.

Most Expensed Hotel

Vendor Name Expense Percentage* Average Amount
Marriott (NYSE: MAR) 9.40% $239.02
Hampton Inn 7.97% $211.98
Courtyard by Marriott 6.59% $170.74
Hilton Garden Inn 4.27% $184.98
Holiday Inn Express 4.14% $222.86
DoubleTree 3.91% $190.43
Holiday Inn (NYSE: IHG) 3.88% $160.19
Hilton (NYSE: HLT) 3.86% $200.17
Hyatt (NYSE: H) 2.19% $217.59
Fairfield Inn 1.72% $197.65
*Expense Percentage represents the number of expenses divided by the total number of expenses within the expense type.

Top Rated Hotels

Vendor Name Average Rating*
Westin Hotels 4.5
Homewood Suites 4.3
Hilton 4.2
Hyatt 4.2
Courtyard by Marriott 4.1
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

Rental Car Summary

The rental car summary is a snapshot of all of the rental car expenses. This data indicates which vendor is most frequently expensed, the average amount per expense and the average satisfaction rating.

Most Expensed Rental Car Companies

Vendor Name Expense Percentage* Average Amount
National Car Rental 22.70% $186.29
Enterprise Rent-A-Car 20.46% $131.46
Hertz (NYSE: HTZ) 13.80% $223.01
Avis Car Rental (NASDAQ: CAR) 13.09% $189.80
Budget Car Rental 3.28% $195.59
*Expense Percentage represents the number of expenses divided by the total number of expenses within the expense type.

Top Rated Rental Car Companies

Vendor Name Average Rating*
Enterprise Rent-A-Car 4.3
National Car Rental 4.1
Hertz 4.0
Avis Car Rental 3.8
Budget Car Rental 3.6
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

Airline Summary

The airline summary is a snapshot of all airfare expenses. This data indicates which vendor is most frequently expensed, the average expense amount and the average satisfaction rating.

Most Expensed Airlines

Vendor Name Expense Percentage* Average Amount
Delta (NYSE: DAL) 20.67% $399.64
Southwest Airlines 13.42% $289.13
United Airlines (NYSE: UAL) 13.32% $412.50
American Airlines (NYSE: AAMRQ) 11.32% $361.34
US Airways (NYSE: LCC) 8.70% $300.59
*Expense Percentage represents the number of expenses divided by the total number of expenses within the expense type.

Top Rated Airlines

Vendor Name Average Rating*
Jetblue 4.5
Alaska Airlines 4.4
Southwest Airlines 4.4
Delta 4.0
United Airlines 3.8
*Average Rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

Additional Information

Sharing the Road: Uber on the Rise Nationwide

As Uber changes the way city residents get from point A to B, business travelers are following suit.

Month Uber Taxi
March, 2015 47% 52%
February, 2015 45% 54%
January, 2015 46% 53%
December, 2014 40% 59%
November, 2014 40% 59%
October, 2014 34% 65%
September, 2014 32% 67%
August, 2014 31% 68%
July, 2014 28% 72%
June, 2014 26% 74%
May, 2014 22% 78%
About the DATA: Data was collected by travel and expense management software provider, Certify over the course of five fiscal quarters. Certify analyzed the ground transportation expenses of business travelers, providing valuable insights into the sharing economy for 2014-2015.

Download the report, Sharing the Road: Uber on the Rise Nationwide in PDF Format

About This Report: The Certify SpendSmart™ Report provides a quarterly snapshot of the current spend trends of business travelers in North America with all data compiled from actual expense data from submitted expense reports.

For all media inquires please contact Kevin Wolf of TGPR, kevin@tgprllc.com or (650) 327-1641.

Archived SpendSmart™ Reports
  • Certify SpendSmart™ Report - Fourth Quarter Report, 2014 View Report
  • Certify SpendSmart™ Report - Third Quarter Report, 2014 View Report
  • Certify SpendSmart™ Report - Second Quarter Report, 2014 View Report
  • Certify SpendSmart™ Report - First Quarter Report, 2014 View Report
  • Certify SpendSmart™ Report - Fourth Quarter Report, 2013 View Report
  • Certify SpendSmart™ Report - Third Quarter Report, 2013 View Report
  • Certify SpendSmart™ Report - Second Quarter Report, 2013 View Report
  • Certify SpendSmart™ Report - First Quarter Report, 2013 View Report
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