Zen and the Art of CPR SERVICE
February 26, 2015
Certify’s management team spends a lot of time thinking about what makes a successful startup. We study all the latest unicorns, as well as companies that are demonstrating more moderate levels of success, searching for common themes. We reflect upon our own successes and failures, seeking to extract valuable principles that can be applied to future situations and events. In this blog post, I want to share some insights that have worked for us here at Certify, as well as some valuable nuggets from two fellow CTOs at other exciting technology companies.
Since Certify’s early days, we have worked to define, refine, and crystalize our company culture, boiling it down into ten core values. Each of the ten values has a single keyword that expresses it. Those ten keywords form the acrostic, CPR SERVICE.
We find that we achieve our most successful outcomes, as well as the most satisfaction in our work, when we give our customers CPR SERVICE. Frequently, our customers come to us beaten ...
February 25, 2015
5 Technology Trends Shaping How Road Warriors Travel in 2015
The corporate world is more connected than ever, making technology key for road warriors to keep up and stay organized. For most business travelers, the need for fewer devices with more usability is becoming top priority. In less than two decades, the newspaper, the radio, the CD player, the mobile ...
February 19, 2015
Product Update: It’s a Great Time for Uptime
If you’ve logged into your Certify account recently, you may have noticed that the login page has a new addition: System Status. If you are wondering what this could be referring to, read on!
Back in the “bad old days” of company websites, service issues were typically hidden from customers, and...
February 11, 2015
How to Prevent Fraud with Cloud-Based Expense Management
Between chasing down receipts and correcting minor errors on a travel-weary employee’s expense report, travel and expense management can be a difficult task for anyone processing those expense reports. With all of their other responsibilities, the additional responsibility of being vigilant of expen...
February 11, 2015
Product Update: Check Out Our New Support Page!
Here at Certify, Customer Happiness is our number one priority. To prove it, we’ve been hard at work to bring you even more Customer Happiness with a brand new Support site! Powered by Zendesk, this new site is built to give you the information you need, when you need it.
This new site works wit...
January 29, 2015
Product Update: Mileage “Add Segment”
Certify is back at it again, making travel and expense even easier for you! We’ve been busy creating some great new features and enhancements that you’ll love, starting with our "Add Segment" mileage feature in Certify Mobile.
Here’s how to use it: Say you had gone on a business trip starting in ...
January 26, 2015
EBA's Top 5 Apps for Business Travelers
A recent article by Employee Benefit Adviser highlighted the top five apps for business travelers. With smartphone in hand, road warriors can manage flights and book hotels, create and submit expense reports, order delivery from virtually any restaurant, and avoid traffic jams.
Here are the must...
January 21, 2015
Infographic: The 10 Craziest Business Expenses
Each year, we ask thousands of business professionals about expense reporting in our annual Trends Report survey. We reached out to employees, managers, accountants and controllers from all company sizes to find the most unconventional business expenses submitted in the last year. For many business ...
January 19, 2015
Product Update: Introducing a new way to pay your Certify invoice!
Certify has some great news for our Accountant and System Administrator users For those who are currently on an invoice payment plan, we have created an easy and convenient way to send us your payments. The new Certify invoice payment system allows companies to securely pay their invoice online usin...
January 13, 2015
Webinar on 1/22/15: Expense Management Trends for 2015
Travel and entertainment (T&E) expenses ring in after payroll as the second largest business expense. T&E is an increasingly difficult beast to tame—especially when companies grow through acquisitions and become multinational corporations.
Clearly defined budgets, plans and efficient management ...
January 6, 2015
Why Business Travelers Love Certify
Ending 2014 on a high note, business software review site G2 Crowd recognized Certify as the highest rated expense management system. Because the accolade is the direct result of user reviews, we think it speaks rather highly of our software-as-a-service (SaaS)!
Several trends have emerged in G2 ...