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Zen and the Art of CPR SERVICE
Zen and the Art of CPR SERVICE
February 26, 2015
Certify’s management team spends a lot of time thinking about what makes a successful startup. We study all the latest unicorns, as well as companies that are demonstrating more moderate levels of success, searching for common themes. We reflect upon our own successes and failures, seeking to extract valuable principles that can be applied to future situations and events. In this blog post, I want to share some insights that have worked for us here at Certify, as well as some valuable nuggets from two fellow CTOs at other exciting technology companies. Since Certify’s early days, we have worked to define, refine, and crystalize our company culture, boiling it down into ten core values. Each of the ten values has a single keyword that expresses it. Those ten keywords form the acrostic, CPR SERVICE. We find that we achieve our most successful outcomes, as well as the most satisfaction in our work, when we give our customers CPR SERVICE. Frequently, our customers come to us beaten ...

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