4 Ways Corporate Traveler is Innovating Business Travel

4 Ways Corporate Traveler is Innovating Business Travel

We’re thrilled that Corporate Traveler is the gold sponsor of the Certify User Conference on September 25-26 in San Diego. Corporate Traveler is one of the world’s leading travel management companies—and a true innovator in the industry.

Corporate Traveler offers travel management service and technology to more than 1,400 small-to medium-sized businesses across the U.S. Its parent company, Flight Center Travel Group (FCTG), is one of the world’s largest TMCs—it’s a $20 billion business with more than 40 brands worldwide. We count Corporate Traveler as one of our valued partners at Certify Travel—and we’re excited to have a chance to introduce them to our community at the conference.

In the meantime, here are four things that we find particularly inspiring about this world-class TMC:

1. Local experience and global reach
Corporate Traveler has genuinely global roots. The company works locally in 20 cities across the U.S. and because it’s part of one of the world’s largest travel agency groups, it has global buying power and access to highly competitive rates. The company’s corporate travel management network spans more than 90 countries, allowing businesses to tap into a well-tested, reliable, and worldwide ecosystem.

2. A truly remarkable origin story
The founder of Corporate Traveler’s parent company Flight Center Travel Group (FCTG), Graham “Skroo” Turner, is an inspiring force in the global travel industry. The 2013 book Family Village Tribe: The Evolution of Flight Centre—which went on to become a bestseller in Australia—tells the remarkable story of the Flight Center Travel Group.

It begins in the U.K. in the early 1970s when 23-year old Turner decided to buy a London double decker bus and create a tour company. The company, aptly named Top Deck, scaled rapidly and continues to thrive today. When Turner returned to his native Australia in the early 1980s, he set up FCTG. He used an organizational structure based on a stone age concept of “Family, Village, Tribe”. It’s a structure that is simple, lean, flat, and transparent—with accessible leaders—and it allowed the company to scale fast.

3. Personalized service
The verticals that Corporate Traveler serves today are far from stone age: venture capitalists, law firms, manufacturing, healthcare, and non-profits. Yet a sense of strong teamwork permeates how they do business.

Companies who work with Corporate Traveler get one dedicated travel manager who stays on the account throughout the relationship. It’s a bespoke form of service, with 24/7 support and a ten-minute email response time. This is similar to our philosophy at Certify, where our Customer Happiness teams are freely available to our customers, no matter how many questions they have, or how many people in a company may need help.

4. Tech-Savvy
Corporate Traveler’s success also rests on its data-driven, strategic acumen and its ability to stay ahead of technological change. They’re dedicated to “making corporate travel simpler, faster, and easier for you”, which means partnering with some of the smartest booking and expense tools available.

We’re on a similar mission here at Certify, to make business travel easy to book, effortless to update, compliance-strong, and seamlessly integrated with expense. Because at the end of the day, isn’t travel meant to be an enjoyable and mind-opening experience?

Be sure to check out the talk “Connecting the World” by Corporate Traveler on September 25 at 11:00am. If you haven’t yet registered for the conference, do so here.